FAQ

Updated June 2024

Do you have a physical store? 

Yes! We recently moved to a ground-floor store in the heart of Central, on 50 Stanley Street. We welcome you to visit us for walk-ins! But if you know for certain that you'd like something for that day, pre-ordering is the best way to ensure that you will get those items!

How do I order?

Please head over to our "Order Here" page, you will be able to select your items and which date you'd like it on during checkout. Orders are confirmed once payment is made. Please make payment within 24 hours or we will release your items back into store inventory.

Can I get my order individually packaged?

Yes, you can, however, we do charge a fee of $0.50 per item individually packaged, in an effort to reduce waste and help the environment. 

What payment do you accept?

This will be a cashless transaction! We accept Credit Card, PayMe and FPS. 

We also take Credit Card, Cash and Octopus Payments in-store.

Can I cancel my order?

As we make everything from scratch (and donuts are made 24-36 hours ahead) and will need to plan the orders ahead, we will not be able to take any cancellations or amendments within 48 hours of your pick up. If something comes up and you cannot make it - please do let us know 2 days in advance (before your allocated time).

Are you licensed?

Yes, we are. If you need additional details or the license number - please contact us.

What’s in the donut?

Our donuts are made with love and our secret combination of flour, yeast, eggs and dairy. The glazes and frosting will vary but will contain full cream milk.

Are your donuts vegetarian?

Unfortunately they are not. The only animal products we use are butter, milk and eggs.

Psst, we also use vegetable oil to fry (which contains soy!!).

I have a nut allergy. Are your donuts safe to eat?

The donut itself doesn't contain nuts but as we are operating in an open-shared kitchen, we cannot guarantee that cross-contact with peanut-containing products will not occur. Please, if you are allergic to any type of nuts, avoid purchasing ! Your health and safety is extremely important to us !

What’s in the brownies?

The brownies have a special ratio of cocoa powder, chocolate chips, flour, butter and eggs. For toppings we do use peanut butter (your choice), so please if you have any allergies, please resist the temptation !

Do you deliver?

Yes, we do. We have partnered with Gogovan to make our deliveries. Please note that during the summer, the temperature and humidity in Hong Kong will most definitely affect the products. We always ask for drivers and that it's placed in an airconditioned car but we cannot guarantee that this is always the case.

*As they are a third-party vendor, we cannot guarantee the quality after it leaves our kitchen.

Deliveries are sent out from our end around 12pm-1pm and depending on your location, it can take anywhere from 30 minutes to an hour and a half to deliver (also on the basis that a driver picks up as soon as requested).

Have more questions?

Drop us a line! We love a good chat:)